MOBILE CAT Canada will most effectively deal with your enquiries by email. The MOBILE CAT Email team operates 5 days a week from 9AM – 5PM Mountain Standard Time.
MOBILE CAT is owned and operated by Horizon Digital Technologies Inc. A company Registered in the Province of Alberta Canada.
1.0 Order Acknowledgement, Acceptance, Payment and Delivery
1.1 All orders for products placed either online or by other means are subject to acceptance by MOBILE CAT, and the company may accept orders, reject orders, or advise a buyer of our inability to process an order. MOBILE CAT is responsible for sending the purchaser an acknowledgement of receipt of an order, by email, or another medium. Acknowledgement by email of receipt of the order is usually automatically generated and does not constitute an acceptance of the order. The buyer should ensure that the information submitted at the time of ordering is accurate and complete. Fulfillment of the order is dependent and conditional upon stock availability, payment and possibly other areas including, but not limited to an address, or credit card check.
1.2 MOBILE CAT strives to maintain a website that is free of errors and up to date, however in rare occasions product description, or pricing errors may occur. If such and error is discovered after an order has been submitted, the sales department will contact the buyer prior to accepting the order with the correct details. The buyer may then cancel their order, or re-confirm it based on the correct information. If MOBILE CAT is unable to contact the buyer, we will treat the order as cancelled and will correspond this fact to the buyer via email, to the email address provided at the time of the order was created.
1.3 MOBILE CAT delivers orders to Canada and United States. Prices shown on the website are in Canadian dollars for Canadian users and US Dollars for United States users. Please note that additional credit card or bank fees may apply to your order which are outside of our control.
1.4 Payment via the PayPal third-party secure system is accepted. Note that if payment is made via PayPal, the credit card is charged immediately by the PayPal organization, regardless of stock is availability. If the buyer cancels or changes the order and a refund is required, note that PayPal procedures may delay this longer than MOBILE CAT’s normal service. Also note that any commission charged by PayPal in conjunction with placing an order is not refundable.
2.1 The MOBILE CAT teams makes every effort to deliver goods in the time-frame specified, However, the team cannot guarantee delivery on that date or accept liability for deliveries made outside this time-frame, as third party delivery services are used.
2.2 All delivery time frames are subject to stock availability.
2.3 The system automatically sends a “Shipped Order” email to the buyer via the nominated email address when the order ships. If the goods fail to arrive within 25 days of dispatch, and the buyer has notified the MOBILE CAT team of the delayed arrival, within 7 days of receiving email notification that your order has shipped, the buyer will have the option of either a full refund or a replacement shipment.
2.4 Where an incorrect address has been given at time of order, or the Courier partner is unable to deliver due to unavailability of anybody to sign for the delivery, or if the buyer has asked for the item to be redirected after dispatch, MOBILE CAT may need to charge for extra delivery costs incurred by Courier partner.
2.5 MOBILE CAT’s delivery responsibility is deemed to be fulfilled when the order is dispatched to the designated address provided by the buyer. The company cannot be held responsible / liable for items that go missing in transit, or are damaged in anyway, however the company will do it’s best to provide the client with an acceptable outcome to this issue.
2.6 Courier partners require a signature on arrival for purchases valued above 100$, in these cases deliveries to PO Boxes cannot be facilitated.
3.0 TAX & Charges
Alberta: 5% GST
British Columbia: 5% GST
Manitoba: 5% GST
New Brunswick: 13% HST
Newfoundland and Labrador: 13% HST
Northwest Territories: 5% GST
Nova Scotia: 15% HST
Nunavut: 5% GST
Ontario: 13% HST
Prince Edward Island: 5% GST
Quebec: 5% GST + 9.975% PST
Saskatchewan: 5% GST
Yukon: 5% GST
Taxes for Customers outside Canada will not be applied.
For shipments outside of Canada, please note that many countries charge duties and /or taxes on goods at the point of entry. These will normally be collected by the courier used to deliver the goods. This is a charge levied by local Country Governments and not by MOBILE CAT.
Please note, that MOBILE CAT will not artificially understate the value of an order and will not refund delivery costs in either direction should goods need to be returned due to customer’s refusal to pay local fees and charges by their local authorities. Please understand your potential local fees and charges before you place your order with us. By placing your order with us you accept these terms.
4.1 Information provided to MOBILE CAT by the customers is used for the sole purpose of processing orders. Customer information will never be disclosed to third parties. Customer data is not shared or sold in any way.
4.2 At our discretion we may ask for additional information from buyers at the point of order processing. By ordering with MOBILE CAT, the buyer acknowledges that fraud is not acceptable and understand the company is committed to protecting legitimate buyers from fraud. As a result, the buyer may need to provide proof of address, and or credit card details as further proof of identity.
5.1 On order processing pages MOBILE CATS uses a 1024-bit certificate which provides maximum security for your transaction.
5.2 For any questions regarding security please Contact us at Salesmanager@mobilecat.com
6.0 Pricing, Product Description and Availability
6.1 Whilst we endeavor to ensure the prices on our website are as accurate as possible, we reserve the right to change a price for ordered goods as we see fit. If a price for an ordered item is corrected due to exceptional or uncontrollable circumstance, customers will be informed of the change before payment is processed and offered the opportunity to cancel / amend their order to their preference. We may offer price reductions for promotional items from time to time at our discretion. Credits will not be offered for items that have been ordered before a promotional price has been launched, unless we deem this to be so.
6.2 Because of the dynamic nature of technology and markets (e.g. exchange rate variations and other variables beyond our control), prices, product versions, details and availability are subject to change on a continual basis without prior notice. Prices can and do change from day to day; if a price at the time of ordering is higher than a previously-shown price then the price at the time of ordering is the one that applies. If no promotion is evident, this may be primarily due to the fact that our company is a global organization and relies on global currency.
6.3 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer the opportunity for the customer to instead either receive the best-possible discount or to cancel the order.
6.4 MOBILE CAT will honor requests for refund on the difference of price drops that occur within the same day of the original invoice date. Price drops beyond this date will not be matched.
6.5 Stock availability on our website and order confirmations is generated by our system considering current stock levels, customer backorders, products already in transit from suppliers or from another MOBILE CAT warehouse, and information provided by suppliers for pending deliveries. Although as accurate as possible and generally reliable, they are estimates only which can be affected by many factors, especially unforeseen manufacturing delays or product discontinuations. MOBILE CAT offers these estimates in good faith but cannot be held responsible should estimates and actual times vary, or if a product is discontinued or superseded by a manufacturer
7.1 We shall not be liable to you or any related party, whether in contract, tort (including negligence) or otherwise, for any business or personal loss including loss of profits (whether direct or indirect), data, revenue, goodwill, convenience, equipment/device/machinery/vehicle functionality, travel arrangements, third party claims or for any other incidental or consequential loss, that you may suffer as a result of the purchase, use or ordering of, goods from MOBILE CAT. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury.
8.1 We reserve the right to decline any order for any reason.
8.2 These terms are governed by the laws of Canada and any disputes will be decided only by the courts of Canada.
8.3 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
8.4 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
8.5 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
8.6 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
8.7 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
9.0 No effect to statutory rights
The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.
10.0 CONTACT INFORMATION
Questions about the Terms of Service should be sent to us