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FAQs

How long will it take for my shipment to arrive?

This depends on the product purchased and the shipping option selected by the client. However, we process all orders within 1 or 2 business days. A tracking number will be provided for mobile phone purchases and for all sales above 100 USD.

Canada Delivery  5-7 business days

U.S.A Delivery      7-10 business days

 

Do phone accessories come with a warranty?

No, but if you are ever unhappy with a delivered product please let us know and we will guarantee a satisfactory outcome.

 

Do you sell brand new phones, refurbished phones and open box phones?

We sell both types of phones.

  • New Phones: Phones sold under this category are authentic, brand new, unlocked and come in a sealed box from the manufacturer.
  • Refurbished Phones: Phones sold under this category are phones that have been repaired to “like new condition”, tested and repackaged.
  • Open Box: Phone sold under this category are phones in which the original manufacturers seal has been broken. They have not been used and are in like new condition. 

 

What is the grade of the refurbished phones you sell?

Our phones have a refurbished rating of A+++. This means they look and function the same as new phones. They come fully kitted with charger and headphones and do not exhibit any signs of damage or wear.

 

Do new phones come with a warranty?

Yes, please view our returns and warranty section for more details.

 

Do refurbished phones come with a warranty?

Yes, please view our returns and warranty section for more details.

 

Do open box phones come with a warranty?

Yes, please view our returns and warranty section for more details.

 

Do your new phones work with US and Canadian carriers?

Our phones work with all US and Canadian carriers

 

Do your refurbished phones work with US and Canadian carriers?

Our phones work with all US and Canadian carriers

 

Are taxes included in the price shown on the site?

  • Canadian customers: The taxes will be shown at checkout and are based on the province in which the purchase is made from.
  • USA customers: There will be no taxes charged on your purchase.

 

What is the currency shown in the prices?

USA customers will see the prices in US dollars. Canadian customers will the prices shown in Canadian Dollars.

 

What are happens if I want to cancel my order?

You can always cancel your order before it has been shipped to you.
You will receive your refund within 7-10 business days after the cancellation.

 

Can I return my item if I don’t want it anymore?
You have 7 days after the day it has been dispatched from our headquarters to return it. The item must come back in the same packaging as it was sent, not damaged and with all the proper documentation. Please read our Returns and Warranty for more information.

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